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Outage Tracker Information

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CenterPoint Energy recognizes how important reliable electric service can be. We also know how important it is to be able to plan for yourself and your loved ones when an outage occurs. We are committed to sharing what we know about outages and when we know it through our Outage Tracker. The easy-to-use, mobile-friendly Outage Tracker helps you get up-to-date information about electric outages and restoration activities in your area.

View Outage Tracker View fact sheet

Have questions about how to use the Outage Tracker? Watch this video tutorial for more information:

For an in-depth, step-by-step guide to using the Outage Tracker, click here.

In addition to showing outages and providing estimated restoration times, CenterPoint’s Outage Tracker features include:

Frequently Asked Questions

You can find the outage tracker by visiting CenterPoint Energy outage tracker.

Yes. The Outage Tracker is mobile friendly and easy to use on your mobile phone or tablet by visiting CenterPoint Energy outage tracker.

Yes. You can report an outage on the tracker's site by clicking the red “REPORT” button and typing in your phone number (or meter number) and your house number.

You can find your location by typing your address into the “Find a location” search function. You can also find it by zooming in and out of the map area.

If you cannot find your address, please make sure it is typed correctly into the search bar. If your address still does not appear, your home may be outside of our electric service territory.

If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.

If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.

If the tracker does not show an outage, but you still do not have power, you may have an outage as a result of damage to customer-owned equipment, such as the weatherhead, meter-box or your breaker may need to be reset.

If you do not have damage to customer-owned equipment, you may be impacted by a nested outage. You may notice this if your home doesn’t have power, but others around you do. A “nested outage” occurs when our systems indicate power was restored to equipment in your area, but your home may be impacted by a more localized issue. Localized issues could include a damaged line fuse, transformer or possibly a tree on the service line that runs directly to a customer’s home.

Outage Map Numbers

This tracker is hosted on a cloud-based platform that allows for higher web traffic, includes additional features such as customer reporting of outages, and will allow for expanded growth of functionality.

New data is pulled into the tracker every five minutes. However, outage status may not change as it will only update if there is new information about your outage.

When you click the outage associated to your address, you’ll see a pop-up bubble that shows “Est. Restoration.” This will show your estimated restoration time.

If your outage notes, “Pending” it means your outage is under review.