Our Ethics and Compliance Concerns Helpline

Ask a Question

If you have an ethics or compliance question or an inquiry regarding a company policy, please ask! If you don't feel comfortable sharing your identity, you can raise your question anonymously and confidentially.

Example Question:

Can I accept a gift from a vendor our organization is considering doing business with?

Report a Concern

This system makes it easy to report a concern about workplace issues like financial and auditing concerns, harassment, theft, substance abuse and unsafe conditions. CenterPoint Energy takes all issues raised by employees seriously and addresses each issue in a fair and prompt way. CenterPoint Energy does not tolerate any form of retaliation or negative reaction for raising good faith concerns about violations of our Code or any applicable laws or regulations.

Check Concern Status

You can check the status of your report or question using the access number and password you created when you submitted the report or question. If you do not have an access number or password please contact 888.888.3155 for additional support.

Call Us

If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.

phone icon 888.888.3155

If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.

Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.

Frequently Asked Questions

When do I call the Concerns Helpline?

Call the Concerns Helpline to ask a question or receive guidance about a business ethics or compliance concern. You may also call to report a suspected violation of the law, regulatory requirement or CNP policy.

Why call the Concerns Helpline?
We encourage everyone to seek appropriate guidance about situations that do not support our standards of business practices or CNP’s ethical culture. The Concerns Helpline is available when you wish to discuss an issue or voice a concern confidentially or anonymously.

What happens when I call the Concerns Helpline?
An agent will listen to your concern and ask questions to determine the nature of the issue. If you prefer to remain anonymous, you will receive an access number to use in following up on the status of your concern or report. The calls are never recorded and there is no caller ID or automatic callback on the phone lines.

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What happens after I have made a call to the Concerns Helpline?
A summary report of your concern is sent to the Ethics and Compliance department for review and handling. If you provide us your contact information, someone will get in touch with you. If you placed a call anonymously, we will correspond with you by providing updates to the Concerns Helpline. You will need to use the access number provided to obtain any updates.

Are there other concerns reporting methods?
You may report your concern to any direct supervisor or manager, the Concerns Helpline, the Ethics and Compliance department, or any other member of management (for example, Human Resources, Audit Services, Legal Department, or Corporate Security).

Employees may also submit concerns to Compliance.Officer@CenterPointEnergy.com.

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