Does HSP provide energy-efficient equipment?
Yes, we offer many different models of high-efficiency home systems that use up to 50% less energy during operation.
What warranties does HSP offer on equipment?
Our warranties range from one to 12 years for parts and/or labor. Consult our warranty information page for specific product warranty details.
Does HSP take the old equipment when I buy a new model?
Yes, we will take your old equipment when delivering your replacement equipment. We do not remove asbestos.
How can I save money when buying a new home system?
You may be able to save money on your purchase by taking advantage of available rebates and by buying energy-efficient equipment. Learn more about saving money with HSP here.
Are all HSP technicians qualified?
All our sales representatives and technicians are highly qualified and carefully screened before performing professional work in your home.
How does the HSP process work?
The sales process happens in four steps:
- Communication: You reach out to us via phone or online to let us know you need help.
- Consultation: At the agreed-upon time, our sales representative visits your home to assess the situation and advise you on the replacement options for your equipment.
- Installation: Our technician(s) return with the new equipment, install it and take the old equipment with them.
- Verification: Before leaving, the technicians verify that the new equipment is working properly.
How much does an HSP in-home consultation cost?
Our in-home consultations are offered at no cost to you.
What happens during the free in-home consultation?
Depending on what home system you’re having trouble with, the sales rep may take measurements; assess the best location for your equipment given noise and code considerations; lay out your options for new equipment; and prepare a proposal for a new system.
Learn more about our sales installation process.
How does HSP assist with the decision making process?
We provide the sizing, cost, warranty, efficiency and other information for each home system and model that’s appropriate for your home. We walk you through pricing factors and other costs such as city permits. We will provide a professional recommendation but the final choice is yours.
How does the installation process work?
Your installer technician will explain the entire installation process to you when they contact you to arrange your installation appointment.
Does HSP offer flexible payment options?
We offer qualified customers the ability to finance with zero finance charges for one, three or 24 months. We also offer long-term financing up to 120 months depending on the purchase price. CenterPoint Energy gas customers who select an HSP Repair Plan can have their payments added onto their existing bill for a simplified payment experience. Financing is available with approved credit.
Can HSP also provide maintenance services for my new equipment?
We offer both Maintenance and Repair Plans for as little as two and upwards of 12 appliances and home systems. Visit our Plans page to learn more and sign up today.
