CenterPoint Energy safely brings you power every day, but sometimes electric equipment is damaged by weather, animals or people. Damaged electric equipment and downed power lines could be life threatening. CenterPoint Energy equipment should only be handled by our trained personnel.
Service drops and weatherheads
Service drops describe the wires extending from utility poles to a home or building. Service drops deliver electricity to CenterPoint Energy customers. If you see a service drop appearing disconnected, damaged or hanging low, do not approach it or touch it with any object – and
call CenterPoint Energy immediately.
Weatherheads (pictured above) are where the overhead power line or service drop connects to your home or building. Weatherheads are customer-owned equipment. If your weatherhead is damaged, you must have a qualified electrician repair it and CenterPoint Energy cannot restore power until this is done.
Smart meters and meter boxes
Meters and meter boxes are often located on the outside of a home or building. A meter measures the amount of electricity used. Never tamper with the meter or any other electrical equipment. If you see damage or evidence of
meter tampering, contact CenterPoint Energy immediately.
Pad-mount transformers
Pad-mount transformers are often found in the yards of homes or near businesses. Pad-mount transformers (shown in the image) reduce high voltage to a usable level for residences and businesses. Stay clear of this equipment and do not obstruct it with
vegetation or fencing. If you see equipment that appears to be damaged or tampered with,
contact CenterPoint Energy right away.
