Self-service - Billing & Payment Options, and more online services for your account.

Online Self-Service is Just a Click Away

Get anytime, anywhere, access to all your account information and take advantage of our many online self-service options.

Sign in or register for secure online access to make a payment, schedule future payments and set up automatic payments. You'll also be able to report a payment, reconnect service, access payment assistance, manage communication preferences and more.

You can also manage payment options, communication preferences, multiple accounts, add authorized users, and more!

Communication Preferences

Email communications, service notifications and alerts.

We want to stay in touch with you, but only in ways you find helpful. Sign into My Account and choose the types of emails you want to receive from CenterPoint Energy on the Communication Preferences page. A wide variety of topics from Products & Services to Education & Awareness can help you stay in touch with the latest energy saving tips and programs we offer.

Note: We're required to send certain safety and regulatory communications and certain topics may vary by state.

Service Notifications & Alerts - Add up to 10 points-of-contact for alerts & notifications. Decide who should be notified and how – text message, voice or email– concerning your CenterPoint Energy services, such as appointment reminders and payments due.

Manage Payment Alerts - In many households, more than one person is responsible for paying bills. Ensure that everyone sharing this responsibility knows when a payment is due and what is owed.

Authorized Users

You don’t need to share your User ID & Password with others for help managing your CenterPoint Energy accounts or services. Add trusted users to safely give someone permission to view or manage services at each property. To get started simply sign in to My Account and then visit the Authorized Users page.

Assigning User Access Level: Decide the level of access a user has for each property. The access level determines what, if any, tasks a user may take, such as paying a bill or scheduling services.
Edit or Remove Access: Change or eliminate an authorized user’s access level at any time via the Authorized Users page.

Managing Multiple Premises

The Account Summary page displays important account details for each of your properties together on one, clean display with tools making it easy to manage CenterPoint Energy services across multiple properties:

Add new properties and start new service
Create property nicknames for each property (e.g. “The Lake House” or “Smith Rental Unit”).
Easily search through properties by street name, house number, account number or nickname.

More Self-service Options

My Account offers even more services including: