CenterPoint Energy Responding to COVID-19

We will get through this together

CenterPoint Energy Foundation $1.5 million COVID-19 Relief Fund for nonprofits

Through our foundation, we will contribute $1.5 million to nonprofit organizations, agencies and causes that are committed to supporting those disproportionately impacted by COVID-19. The fund will include $1 million in direct contributions, and up to $500,000 in matching gifts for employees’ contributions to qualifying 501(c)3 organizations. Qualifying nonprofit organizations in CenterPoint Energy's utility footprint of Arkansas, Indiana, Louisiana, Minnesota, Mississippi, Ohio, Oklahoma, Texas will be eligible to receive grants. Organizations that are interested in applying for a CenterPoint Energy COVID-19 Relief Fund grant should visit centerpointenergy.com/cnpgives.

We continue to support our customers and communities during this challenging time, working every day to deliver safe, reliable energy.

• Our work crews are staffed and responding to service calls and following social distancing guidelines to keep people safe.
• If one of our employees needs to enter your home or business to complete their work, they will explain the work to be done, ask your permission to enter, and take the necessary precautions to protect your family, home or business and themselves.
• We are here for you if you need help. To learn about payment assistance, setting up a payment arrangement, or asking for an extension, see the Payment Assistance and Contact Us links on this page.
• During times like these, scammers might contact you and ask for a utility payment, so we remind you that CenterPoint Energy would never call and demand payment over the phone or by prepaid debit card.
• Since more people are staying home, you might see your energy use rise. For help managing your use, see the link on this page to view our Energy Savings Tips.

We remain in close consultation with appropriate governmental, such as the CDC, and other entities, and will adjust our response as guidelines and circumstances may require. See below for more measures we are taking to protect our employees and customers.

We are committed to your health and safety as we deliver energy, service and value

CenterPoint Energy’s mission is to deliver energy, service and value to our customers, who are at the center of everything we do. We care about you, our communities and our employees. In response to the Coronavirus (COVID-19), we have activated our Pandemic Preparedness Plan to help ensure the safe, reliable delivery of energy and service to homes and businesses.

Helping ensure uninterrupted natural gas and electric service delivery

• We are working closely with regulatory, government and emergency management organizations across our service territory to stay updated on Coronavirus (COVID-19) news and alerts
• We support our customers who may need payment assistance, arrangements or extensions
• We have temporarily suspended natural gas service disconnections for nonpayment
• In southwest Indiana, this includes the temporary suspension of electric service disconnections 
  

How we are protecting our customers from COVID-19

• We are keeping our workforce healthy by emphasizing good hygiene and frequently cleaning and disinfecting facilities and equipment
• We are taking extra precautions to schedule and execute safe service visits
• Efforts will be taken to resolve service issues without entering the home or building
• If we do need to enter your home or building, we will review our COVID-19 Safety Precautions document with you (view example), and we will only enter your home to do the work if you give us your permission.
• Employees are equipped with additional safety equipment, such as masks and gloves, to protect your home and those who live in it
  
• We will maintain a safe social distance and skip the handshakes for awhile

What you can do to help us serve you

• For our mutual protection, we will explain the work to be done and ask you some questions
• Please let us know if someone in the home has been sick or traveled to an impacted area
• Let us know if you are comfortable with our process or if you want to reschedule
• Use our self-service options to manage your account online, including paying your bill, making a payment arrangement or asking for an extension; sign up for service alerts
  

Our call center and technicians are staffed to serve you, and we are here for you if you need help. We thank you for your business and strive to live up to our brand promise to be “Always There” to help make your life more comfortable, productive and enjoyable, especially during times of challenge.