Manage Power Outage Alerts

As the company that delivers your electricity and restores it when it goes out, our Power Alert Service (PAS) can notify you, family and friends of the outage, restoration progress and when power is fully restored. Watch our short video to see how PAS can benefit you.

Thanks to our recent upgrade, you can now easily add up to five text*, five emails and five phone numbers – 15 contact points – to each electric account you manage to receive power outage alerts.

Manage Power Alert Service

It’s easy to sign up or manage your existing PAS account. Just follow these drop-down menus for instructions.

How Does PAS Work?

Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times.

Power Alert Service gives you and your contacts:

*Standard text messaging fees charged by your carrier may apply.

How Do I Sign Up?

Not sure if you are already enrolled in Power Alert Service? It’s easy to find out.

Log in to My Account.
Follow the on-screen prompts to link your electric account.
You may be asked to provide your electric meter number (found on your bill) to verify your service.
When your electric account is linked, an action link will tell you to ‘Manage Power Alert Service’ or to ‘Sign up for Power Alerts.’
Select the action link and follow the on-screen instructions.

Do you know you’re not signed up for Power Alert Service?

It's easy to sign up. All you need is your electric meter number (found on your electric bill) to verify your service. Here’s how.

Log in to My Account.
Follow the on-screen prompts to link your electric account.
Select 'Sign up for Power Alert Service' and follow the on-screen instructions.

Power On Sample Screenshot

Note for CellphoneText enrollment: Cellphones will not receive outage alerts via text until we receive a reply to the initial “CONFIRMATION REQUIRED” text message. Standard text fees may apply.

Learn How to Add and Manage Alert Contacts

Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient.

How to Add Contact Points

Select Manage Power Alert Service in My Account.
Expand Service Notifications section.
Select Add New Email/Mobile/Phone.
Select drop-down menu boxes, as needed.
Select contact points within each menu.
Select Save Changes at bottom of page.

Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply.

Service Notifications Sample Screenshot

Service Notifications PA Sample Screenshot

Still Have Questions?

We'll help you get your outage alerts up and running.

For account help that doesn't concern Power Alert Service outage alerts, visit Manage Your Account.

Power Alert Service is an important part of CenterPoint Energy’s award-winning Intelligent Grid.